Get help with Rienly.
For anything Rienly-related — questions, bugs, refund requests, subscription issues, deleting your account — email support@rienly.com. We reply within two working days, usually faster.
Common questions
How do I cancel my subscription?
On iPhone: Settings → [your name] → Subscriptions → Rienly → Cancel subscription. Cancellation takes effect at the end of the current period; you keep premium access until then.
How do I request a refund?
Refunds are handled by Apple at reportaproblem.apple.com. Sign in with your Apple Account, find the Rienly purchase, and request the refund. If you need a hand, email support@rienly.com.
How do I delete my account?
In-app: Settings → Account → Delete account. Erases every row tied to your account. If you've lost access to the app and need us to delete server-side, email support@rienly.com from the address on the account.
My GPS trip didn't record correctly.
Background location requires the "Always" permission — without it, the OS stops feeding points to the app when the screen locks. Check Settings → Rienly → Location and set it to Always. If permissions are correct and trips still drop, email us with the date + approximate route and we'll dig in.
Where's my data stored?
Inside the EU, on Supabase's Ireland region. Full breakdown of every sub-processor we use is in the privacy policy.